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Privacy Policy

WoW Imprints values its customers and understands your concerns about online privacy and security. We know that your privacy is very important, so it has established policies to ensure that your personal information is always respected and handled in a safe and responsible manner.  Our privacy policy is designed to help you understand how personal information is collected, what information is collected, how it is used, the steps taken to safeguard it, and the choices you have regarding how it may be used and disclosed.  

This privacy policy applies to personal information collected through our call centers or via mail or via WoW Imprints or through authorized third parties or by any of the other means described in this policy.

What information does WoW Imprints collect?

During your communications with WoW Imprints, various methods of information gathering are used to help ensure that your shopping experience is as efficient and accommodating as possible.  We collect information that you provide

When you:

  • Request information about our products and services
  • Visit our Site
  • Create an online shopping account
  • Purchase, return, or exchange a product by phone, mail or online
  • Contact our call center or customer service desk
  • Participate in a promotion, contest or survey
  • Provide comments or suggestions

 The types of information we may collect, in order to serve you better, include:

  • Contact information such as name, mailing address, phone number, and email address
  • Personal information such as billing address and credit card information, when provided
  • Demographic and preference information such as product purchase history
  • Information you provide about other people, such as a gift recipient

 When you set up an online shopping account at our web site, if applicable, we may also request a password to allow you secure access.  We also supplement the information listed above with anonymous Site traffic information that's collected automatically when you visit our Site, plus with information acquired from our joint marketing partners, from third parties, and from our affiliated companies.

How does WoW Imprints use your information?

You deserve the fastest, safest and most enjoyable shopping experience possible. To give you just that, we may use information that you provide in the following manner:

  • To assist you in customer service communications
  • To administer "My Account" information, online forms, and other site features
  • To enable you to check out and complete your purchases, and to fill and ship your orders
  • To send you special announcements or promotional information about new products or services and upcoming events, and to allow our affiliated companies and our other trusted third party partners to do the same
  • To send you printed catalogs in the mail
  • As necessary, to share your information with trusted third-party companies that provide support services to us or with which we partner to provide services, including special programs, offers and discounts
  • To help improve our Site
  • Where we consider it is necessary to protect your legal rights, our legal rights, or the legal rights of third parties, or where required by law.

More details of the ways in which WoW Imprints may use your information are set out below. 

Emails

We may use your e-mail address to notify you about the status of your order (if you have placed one), provide customer service information, or answer your questions and requests. We may also occasionally send you our e-mail updates, sales notifications, or other promotional information about our products and services or about the products and services of our affiliated companies or trusted third party partners in which you may be interested.  We may also share your e-mail address with our affiliated companies to enable them to send you emails directly regarding their products and services, sales and other promotions. 

Telephone Contact

If you provide your phone number, you may receive telephone contact from us for customer service communications, such as to ask you about your order, if you have placed one. If you call our customer service, we may ask you for personal identification information, depending on the nature of your request, to better assist you with your requests and questions. We may retain this information to help meet your future needs. 

We may occasionally use your phone number to contact you with updates, sales notifications, or other promotional information about our products and services or those of our affiliated companies or trusted third party partners in which you may be interested.  We may also make your personal information available to our affiliated companies and our other trusted third party partners to enable them to contact you directly with their promotional information, such as information about their products and services, sales and other promotions. 

Catalogs and Mailings

We may use your name and address to occasionally send you our printed catalogs or other syndicated mailings, as well as materials regarding offerings of our affiliated companies and our other trusted third party partners. We may also make your name, address and transnational information available to our affiliated companies and our other trusted third party partners so that you may receive mailings directly from them about products and services that may be of interest to you. 

Customer Service

If you provide your phone number, you may receive telephone contact from us for customer service communications, such as to ask you about your order. If you call our customer service, we may ask you for identifying information, depending on the nature of your request, to better assist you with your requests and questions. We may retain this information to help meet your future needs. 

How can you control the use of your information?

We want you to be in control of your information and want to communicate with you only if you want to hear from us. 

Account Management

You can contact us at any time to review, change or delete certain personal information.

E-mails

If you do not want to receive our electronic newsletter or promotional e-mails, you may unsubscribe at any time by clicking on “unsubscribe” at the bottom of any of our promotional e-mails. 

Telephone Contact

If you do not wish to receive telephone calls from us regarding our sales notifications or promotions, please contact our customer service. Please note that we may continue to contact you by telephone for customer service communications (such as in relation to orders that you have previously placed with us). 

What technologies does WoW Imprints use to enhance your shopping experience?

To improve WoW Imprints and to make your online experience more enjoyable, we may collect anonymous information about all visitors to our Site, through the use of cookies, image tags, and other technologies. 

Cookies

A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive.  We use cookies to tell who you are, tailor our products and services to suit your personal interests, estimate the number of visitors to our Site, track visits to and sales at the stores referenced on our Site, process your order, track your status in our promotions and/or analyze our customers' visiting patterns. Cookies do not contain any personal identification information (such as name or credit card information). Most browsers are preset to accept cookies and are used to make online visits easier and faster for you. Cookies are not required for you to browse our site; however they are required for you to shop on our Site or to place an order. If you set your browser to refuse cookies, purchasing is not possible at our Site. In such cases, to place orders, please call our Customer Care Number.

We have contracted with third parties to monitor certain pages of our Site for the purpose of reporting Site traffic, and/or other advertising statistics.  Where authorized by us, these third parties may use cookies and/or other monitoring technologies to compile anonymous statistics about our Site visitors. No personal identification information is transferred to these third parties.

Changes to the Privacy Statement

By using this Site, you consent to the collection and use of your personal information as described herein.  We reserve the right to change, modify or amend this policy from time to time.  If our privacy policy changes, we will notify you by publishing the new policy on our site together with its effective date.  Once effective, the new policy will apply to all personal information WoW Imprints currently holds, whether collected before or after the new policy's effective date.  We encourage you to periodically review our current privacy policy.